Frequently Asked Questions Page

Where is the product coming from and how it's made?

• Our dioramas are 100% handcrafted in the US

• We make sure the tools and products we use to do these are local, as well as the shipping boxes

What are the collectibles made of?

• We use high-quality printing paper and heavyweight paper to prevent the figures from bending or falling

Are the 'cubes' made of a fragile glass?

• No. In fact, our cubes are made of Plexiglass sheets, which is x17 times stronger than glass but only 50% the weight! Providing exceptional weatherability, strength and clarity

What are the cube's dimensions?

• Flat Cubes: 6 x 4 x 4.2 inches (L x W x H)
• Tower Cubes: 4 x 4.2 x 6 inches (L x W x H)

Note: Due to corona virus, U.S. orders but especially international orders, might get delayed either due to the lack of transportation or delivery personnel. In addition, some countries are no longer accepting packages from another country. Please check on your country's current laws or status about shipping before placing an order.

Holiday Deadlines

It's that time of year again! To make sure your packages arrive before December 25th, here's when we recommend you to purchase by:

• USA: Order by December 18th.
• International: Order by November 30th
• Shipping from Hawaii, Alaska, or a Military address? Check out all the deadlines here.
  

Keep in mind these are delivery estimates from our courier, not guarantees... and especially with the extra package volumes due to the pandemic, we strongly recommend shipping your packages as far before these deadlines as possible to give our shipping courier plenty of time to get your bounty where it needs to be! Any questions? Please reach out to us at support@gamernostalgia.com

Shipping destinations:

• We ship both locally and worldwide. Please check our List of International Countries for Shipping page for more information
  

Shipping & handling times:

• Orders in the US take 2-3 business days to be delivered to you through USPS or UPS
  
• Handling takes 1-2 days after receiving the order
  
• International orders take 2-3+ weeks to be delivered depending on your country
  
• To reiterate, shipping time might vary depending on location, shipment method and other factors such as holidays

Shipping costs:

• Shipping is FREE for orders in the US
  
• International: $4.99, $9.99 or more based in your country
  

Notes About International Orders:

Typically, international orders are received by the country's local post office. Once the package is delivered to your country, they will take over and have the package delivered to you. At certain times, they will send you a written letter notifying you that the package has been received at customs and might be ready for pick up and such.

In addition, some countries will also create a new "local" tracking number. Nevertheless, you can still use our tracking code as reference with your local post office for tracking updates.

Here are some of the sites that might be helpful at having a better track record of your package once it gets to your country:

• Germany's Post Office Site: www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

• Spain's Post Office Site: https://www.adtpostales.com/
  
  

Especial Note: Each cube is cleaned and shined before shipping

Sales are final. However, your 101% satisfaction is important to us. So we offer a 48 hrs (from the day the item is received) Return & Exchange Policy if (and ONLY IF):

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund (including shipping)
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase
• For returns, please email support@gamernostalgia.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions where to send returned goods. Also, we strongly recommended you to get proof of postage when returning goods to avoid "lost packages" situation

• Please note that customers are responsible for shipping costs of returned items, unless it has been reported as "damaged" by our courier
  
• When returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the refund
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after

I need to change or cancel my order. How do I do this?

We ship items out very soon after received orders! So, if you need to change something regarding your order please email us at soon as possible:

     1. Email our support team at support@gamernostalgia.com

     2. Write the subject as "Order Changes" or "Order Cancellation"

     3. Include your order number

     4. Include the desired changes, if applicable

Note: If we have already shipped out your product, you can always return it upon receiving. However, please be aware that you'll be responsible for shipping costs. Other than that, feel free to add as many items as you wish to your shopping cart while browsing our store! Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days after receiving order confirmation

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal

Note that additional exchange fee may apply if your currency is other than US dollars.

Please be advised that some countries might charge taxes at customs depending on your country's taxes laws & regulations. PLEASE check with your country's regulations before making a purchase. We do not benefit from that--it's totally beyond our control.

Other Information

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost